PostingCuteness

    Shipping Policy

    Last Updated: June 13, 2026

    This is a summary of our policies and not legal advice.

    Overview

    This Shipping Policy explains how Posting Cuteness ("we," "us," or "our"), operated by Posting Cuteness, produces and delivers your order. Every Posting Cuteness piece is a custom pet portrait: we take the single pet photo you upload, generate the artwork in your chosen style using AI, and then print it as a physical product through our print-on-demand partners (Printify and Gelato). Because each order is made to order from your photo, our timeline has two distinct stages — a proof-and-production stage and a shipping stage — described below.

    By placing an order, you agree to the terms of this Shipping Policy.

    Where we ship

    We currently ship to addresses within the United States only. At checkout, our payment processor (Stripe) collects shipping addresses in the United States only, so orders cannot be placed for delivery to international addresses, including U.S. territories that are not selectable at checkout.

    • Destinations: the 50 U.S. states and any U.S. address selectable in Stripe Checkout.
    • International orders: not available at this time. If your address cannot be entered at checkout, we are not able to ship to it yet.
    • We do not currently support military APO/FPO/DPO or freight-forwarding addresses unless they can be entered as a standard U.S. shipping address at checkout.

    Shipping cost

    Shipping is free. We do not add a separate shipping charge at checkout — the price you see for your portrait is the price you pay, and standard tracked U.S. shipping is included.

    If you choose a rush option at checkout, the rush upgrade may carry an additional fee shown to you before you pay. Any applicable sales tax, where charged, is shown before you pay.

    How your order is made: proof vs. shipping timeline

    Because your portrait is custom-made from your photo, the total time to receive your order is the sum of two stages: (1) creating and approving your proof, and (2) printing and shipping the approved piece. These stages are sequential — production does not begin until you approve your digital proof.

    • Stage 1 — Digital proof (typically 2–4 days): After you order and we have your pet photo, we generate your portrait and send you a digital proof to review. You can request free, unlimited revisions until the likeness is right. Nothing is printed until you approve the proof.
    • Stage 2 — Printing and shipping (typically 3–5 business days after approval): Once you approve your proof, framed pieces are produced and ship within 3–5 business days. After that, your package moves into the carrier's delivery network and transit time depends on the carrier and your location.
    • Rush option: A rush upgrade is available at checkout if you need your order faster. Rush affects how quickly we produce and dispatch your order; it does not override the proof-approval step or guarantee a specific carrier delivery date.

    Timeframes above are good-faith estimates for typical orders, not guarantees. The proof-and-revision stage depends in part on how quickly you review and approve your proof, and overall delivery can be affected by factors outside our control (carrier delays, weather, high-volume periods, and incomplete or incorrect shipping or photo information).

    Photos and the timeline

    Uploading your pet photo is optional at the moment you add an item to your cart — you can send it to us after checkout. Please note the proof timeline (Stage 1 above) starts once we have a usable photo. The sooner we receive a clear photo, the sooner we can send your first proof.

    Carriers and tracking

    Orders ship via our print-on-demand and fulfillment partners (Printify and Gelato) and their carrier networks. The specific carrier (for example, USPS, UPS, or a regional courier) is selected by the fulfillment partner based on the product and destination.

    All shipments are tracked. Once your order ships, we will provide a tracking number and/or tracking link, typically by email, so you can follow your package to delivery. Please allow some time after dispatch for the carrier's tracking status to begin updating.

    Your digital file is delivered online, not in the box

    A full-resolution, hi-res digital file of your portrait is included free with every order. This digital file is delivered to you online (separately from your physical shipment) — it is not mailed inside the package. Delivery of the digital file is not affected by carrier shipping times, and a delay or issue with your physical shipment does not affect your access to the digital file.

    Address accuracy is your responsibility

    Please double-check your shipping address at checkout. We ship to the address you provide. We are not responsible for orders that are delayed, returned, lost, or delivered to the wrong place because of an address that was incomplete, incorrect, or undeliverable as entered.

    • If you notice a mistake, contact us at support@postingcuteness.com as soon as possible. If your order has not yet shipped, we will do our best to correct the address before dispatch.
    • Once an order has shipped to the address you provided, we may not be able to change, reroute, or recover it.
    • If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment; an additional charge may apply to cover reshipping.

    Lost, delayed, or damaged packages

    We want your portrait to arrive safely. If something goes wrong in transit, here is how to handle it.

    • Delayed: If tracking has stalled or your package is taking longer than expected, give the carrier a little time to update, then contact us at support@postingcuteness.com with your order details and we will help investigate.
    • Lost in transit: If tracking shows your package as lost, or it has not arrived well past the expected window, email us. We will work with the fulfillment partner and carrier to locate it and to arrange a replacement or another resolution where appropriate.
    • Marked delivered but not received: Please check around your delivery location and with household members or neighbors, then contact your local carrier. If you still cannot locate it, reach out to us and we will help.
    • Damaged in transit: If your piece arrives damaged, please keep the original packaging and email us with photos of the damaged item and the box/packaging within a reasonable time after delivery. We will arrange a replacement or other resolution.

    The faster you reach out and the more detail you can share (order number, tracking number, and photos for damage claims), the faster we can resolve it.

    Proof approval, revisions, and our guarantee

    Because you approve a digital proof before anything is printed, you have full control over the artwork that gets produced. We offer free, unlimited revisions until the likeness is right, and we stand behind your portrait with a money-back guarantee if it still is not right. Details about revisions, refunds, and the guarantee are covered in our Refund Policy and Terms of Service.

    Questions and contact

    Questions about shipping, tracking, or a delivery problem? We are happy to help.

    Please include your order number so we can assist you quickly.

    Changes to this policy

    We may update this Shipping Policy from time to time. When we do, we will revise the "Last Updated" date shown on this page. Changes are effective when posted. The policy in effect at the time you placed your order applies to that order.